Claims Center

Accidents are stressful. Getting a claim started shouldn’t be.
Marks Insurance Agency is here to help you take the next step with clear options and quick support.

Start a Claim

You can begin your claim in one of two ways:

Option 1: Report a Claim Online

Use our secure online claims portal to start the process anytime.

Online Claims Portal Update:
We’ve enhanced the portal to improve service and strengthen security. As part of the upgrade, password requirements are more robust, and you may be prompted to reset your password before filing your claim.

  • File a Claim Online

Log In to File an Auto Claim

Option 2: Call the 24/7 Claimsline

You can report a claim by phone any time, day or night:

24-Hour Claimsline: (888) 432-4527

To help move things along, please have your policy number available and be ready to share a brief overview of what happened.

Claimsline Quick Prompts

When you call, you may hear options similar to the ones below:

  • Auto Glass Repair & Replacement
    Schedule repair/replacement with the shop you prefer.
    Direct auto glass line: (888) 392-9673

  • Roadside Assistance (covered vehicles)
    Service is provided up to your Emergency Roadside Assistance policy limit.
    Roadside assistance: (888) 432-4527

  • Property Claim or Other Type of Loss
    You’ll be guided through the key details needed to get the claim set up correctly.

Want Help From Your Agent?

If you’d rather have personalized guidance, you can also contact Marks Insurance Agency. We’re happy to walk through next steps and help you navigate the claims process.

  • Contact Us

208-263-3161 (Call or Text)

Direct Repair Program

If your vehicle needs repairs, our Direct Repair Program (DRP) can make the process simpler. We work with highly-rated repair shops focused on quality service and efficient turnaround. DRP shops are held to standards for workmanship and customer experience, and repairs are completed by trained technicians.

A few advantages of choosing a DRP repair shop:

  • Priority scheduling

  • Quality repairs

  • Strong customer experience

  • Faster turnaround times

  • Fewer days in a rental car

  • Estimate approvals handled for you

  • No surprise billing or unexpected expenses

  • Added peace of mind throughout the repair process

Find a Repair Shop in North Idaho (Sandpoint and Ponderay Area)

North Idaho DRP Options